Flexion Fundamentals

Our work is ruled by complexity and unpredictability—our ability to adapt and respond to inevitable surprises is the difference between success and failure. So we seek multiple options to solve our most challenging problems as they arise, creating several possibilities for success. This not only reduces risks but opens up new opportunities.

Option-based thinking isn’t for everyone, so we’re selective about the people we hire, the partners we team with, and the work we pursue. To effectively generate options, we promote autonomous teams and empower our people to be their best—which ultimately leads to better outcomes and value for our customers.
To help our people and teams realize these ideas in our daily work, we apply all of the operating principles listed below.

To help our people and teams realize these ideas in our daily work, we apply all of the operating principles listed below.

01. Embrace diverse experiences.

Our diversity makes us stronger. We bring diverse perspectives and backgrounds to actively collaborate on complex problems in real-time. We provide an inclusive environment to encourage dissenting or unconventional opinions.

02. Listen with humility.

With an open mind, we listen and reflect before voicing opinions. In complex situations, we defer to collaborators closest to the problem. We frequently seek direct feedback from others

03. Design as you go.

Impactful changes will shift user needs and key details emerge during the work. So we design as we go, staying flexible by separating the “what” from the “how.”

04. Never compromise on quality.

We relentlessly eliminate design and development debt for all deliverables. We minimize and simplify to increase understanding. We automate appropriate processes to reduce unintended variation.

05. Empower customers to adapt.

We continuously deliver value and provide long-term flexibility to navigate change. We assess what works so we can seek better options. We build understanding so customers can make informed business decisions.

6. Be skeptical and curious.

We don’t take things at face value, digging deep to address root causes. We never stop learning in order to expand our capabilities and continually discover options for ourselves and our customers.

7. Lead by example.

We take initiative to get things done. We hold ourselves accountable but know that we can’t achieve success alone, so we ask for and offer help. We learn from failure and seek feedback to continuously improve.

8. Walk multiple paths concurrently.

When solving complex problems, we can’t predict which ideas will work. We boost our chances of success by pursuing various options at once, amplifying what works while dampening what doesn’t.

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